complete the returns form

tell us what you're sending back and why. it takes a minute, and it means your parcel is matched to your order the moment it lands with us.

returns sent without a completed form can't always be traced back to an order, which delays the refund.

send your item back to us

once you've submitted the form, post the item back using any tracked service. return postage is yours to cover unless the item arrived damaged, faulty or incorrect — in which case we'll refund it.

book a courier

• royal mail
• evri
• parcel2go
• parcelcompare
• dpd local

please repack the item properly — ceramics and glass need to survive the journey back, and anything that arrives broken because it was loose in the box can't be refunded in full. pop a note with your order number inside.

return address

your refund

once your return reaches us we'll check it over and email you to confirm. refunds go back to the original payment method, and usually take 5–10 working days to appear depending on your bank.

original delivery charges aren't refunded unless the item was faulty, damaged or sent in error.

what we can't take back

• diffusers and candles that have been opened or used — for hygiene and safety reasons, unless they're faulty
• anything returned outside the 14 day window
• items that aren't in a resaleable condition, or are missing their original packaging
• parcels that arrive with no order number and no completed form — we'll hold these to one side, but we can't refund what we can't identify

good to know

• always use a tracked service — until the parcel reaches us it's still your responsibility, and we can't refund items lost on the way back
• keep your proof of postage until the refund lands
• the 14 days runs from the day your order is delivered, not the day you ordered
• if you'd rather exchange than refund, say so on the form and we'll do our best