Refund policy

Returns & Refunds

We hope you love your FREDA purchase. If something isn’t quite right, here’s how returns and refunds work.

Returns

We accept returns within 14 days of delivery, in line with UK Consumer Contracts Regulations.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging

  • Items must be returned in a resaleable condition

For hygiene and safety reasons, opened or used diffusers and candles cannot be returned, unless they are faulty.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the item and packaging

We’ll arrange a replacement or refund as quickly as possible.

Refunds

Once your return is received and inspected:

  • We’ll notify you of approval

  • Refunds will be issued to the original payment method

  • Please allow 5–10 working days for funds to appear, depending on your provider

Original shipping costs are non-refundable unless the item is faulty.

Return Shipping

  • Customers are responsible for return postage costs, unless the item is faulty or incorrect

  • We recommend using a tracked service, as we cannot be responsible for items lost in transit

How to Start a Return

Please email us at home@fredahome.co.uk (or your chosen address) with your order number and reason for return.
Returns sent without prior contact may not be accepted.

A quiet note

Each FREDA piece is chosen with care and intention. We encourage considered purchasing and are always happy to help with questions before you order.